Return and Refund Policy

Satisfaction Guarantee

At Beads and Bolos, we stand behind the quality of our handcrafted jewelry, bolo ties, and accessories. We want you to love your purchase, and we're committed to making things right if you don't.

We offer a full 14-day return window from the date of delivery for most items. Shop with confidence knowing you have plenty of time to examine your purchase.

Easy Return Process

1. Contact us first - Email us at info@beadsandbolos.com

2. Get your return authorization - We'll provide a prepaid return label for orders over $60

3. Pack securely - Use original packaging when possible

4. Ship it back - Drop off at any authorized shipping location and ship to this address: Beads and Bolos, 7918 El Cajon Blvd. Suite #N488, La Mesa, CA 91942 (We recommend using an insured and trackable mail service to guarantee the arrival of returned items.)

Quick Refunds

• Full refunds processed within 2-3 business days of receiving your return

• Money back to your original payment method

• No restocking fees on standard returns

Custom and Personalized Orders

• Full refund if we made an error in customization

• No refund if you change your mind about a custom or personalized order

Damaged or Defective Items

• Immediate replacement or full refund

• We cover all shipping

• Photo documentation is helpful but not required

• Contact us within 7 days of delivery for the fastest resolution

Contact Our Friendly Team

Questions about returns? We're here to help!

Email: info@beadsandbolos.com Response time: Within 24 hours
Address: 7918 El Cajon Blvd. Suite #N488, La Mesa, CA 91942

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Last updated: September 2025